Shipping & Delivery
Who delivers my article?
How can I track the status of my package?
Why didn't I receive my article?
Shipping on all our bracelets takes 10 days. For other items, delivery may take between 7 and 17 business days depending on your location and the hours of operation of your local post office.
** The warranty period for the item is 50 business days and the buyer is eligible to return an order if the item has not yet been received.
What are the delivery times?
What happens if no one is home?
Where do you come from?
The clothes are created and sent from France, as well as our bracelets. For the rest of our products, we ship from our warehouse from Asia, which explains the delivery times.
I have the wrong delivery address, what do I do?
Change of address after receipt of delivery confirmation
Returns & Exchanges
I don't like my item, I selected a size too big, can I return it?
Can I return the item and exchange it?
I changed my mind about my article, what can I do?
Can I change my item after I receive the email confirmation?
Refunds and Cancellations
What is your refund policy?
All items purchased may be returned and/or refunded, subject to management's discretion and approval, subject to the following conditions:
- Return requests are accepted within 30 business days of delivery.
- All items must be returned in theiroriginal condition, delivered with all parts and labels.
- Damaged / defective / incorrect products can be exchanged.
- Order cancellations can be made prior to shipping orders and management reserves the right to refuse any cancellations made after the items have been shipped and/or after hours of the initial purchase.
- Return shipping costs are the responsibility of the buyer.
Management reserves the right to refuse any return/refund and each case is subject to the sole decision of the company. The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving are fund.
Any change of address is subject to management approval and orders shipped/completed are strictly non-changeable.